Starbucks Training Video

Here is something interesting that I found while browsing youtube and craving coffee, a Strabucks training video.






Now how does our Kuwait Starbucks measure up ?

1) Be Welcoming - "Heeelloo suuurrr", yup they are welcoming.
2) Be Knowledgeable - well most of them are, but I don't like the cross selling.
3) Be Involved - They do give barrista lessons, I don't know about other community activities.
4) Be Considerate - I dropped a few coffees and they did replace it for me for free, so that counts for being considerate.


All in all pretty good.